Robert Kwasniewicz
About Robert Kwasniewicz
Robert Kwasniewicz is a Performance Service Manager at Power Test Inc., where he has worked since 2020. He has a background in mechanics and applied science, with experience in expanding service departments and implementing training programs.
Work at Power Test
Robert Kwasniewicz has been serving as the Performance Service Manager at Power Test Inc. since 2020. In this role, he has expanded a single-person service department into an eight-member team by onboarding, training, and developing team members focused on performance service delivery. He launched a viable Service Department that gained recognition as one of the industry’s highest-rated. Kwasniewicz employs Lean methods to ensure continuous improvement and quality of service. Additionally, he implemented the first employee onboarding and training program for new hires, establishing a structured approach to onboarding and individual growth.
Previous Experience in Automotive Service
Before joining Power Test, Robert Kwasniewicz accumulated significant experience in the automotive service industry. He worked as a Technician at Metropolitan Cadillac from 2002 to 2010, where he spent eight years honing his technical skills. Following this, he served as a Mechanic at Lexus Of Brookfield from 2010 to 2013 for three years. He also worked at Power Test Inc. in a Sales and Service role from 2015 to 2020, contributing to his comprehensive understanding of service operations.
Education and Expertise
Robert Kwasniewicz studied at Waukesha County Technical College, where he focused on Mechanics and applied science, earning an Associate's degree from 2002 to 2004. He also completed his General Studies at Mukwonago High School, achieving a Diploma from 1998 to 2000. His educational background provides a solid foundation for his technical expertise and management skills in the automotive service sector.
Achievements in Service Management
In his role as Performance Service Manager at Power Test, Robert Kwasniewicz has achieved notable results. He successfully saved over $100,000 within three months by restructuring the company’s warranty program and adopting new quality review and accountability process procedures. His initiatives have led to improved operational efficiency and enhanced service quality, reflecting his commitment to excellence in service management.
Technical Writing Experience
Robert Kwasniewicz also has experience in technical writing, having worked at Almon, Inc. from 2013 to 2015. In this role, he contributed to the creation of technical documentation, which complements his technical background and enhances his communication skills within the industry.