Aimee Griffin, Csm
About Aimee Griffin, Csm
Aimee Griffin is a Senior Manager of Technical Support at PowerPlan, Inc., with a background in customer advocacy and technical support spanning over two decades. She holds a Post Graduate degree in Economics from The University of Georgia and a Bachelor of Arts in Economics/Mathematics from Agnes Scott College.
Current Role at PowerPlan
Aimee Griffin serves as the Senior Manager of Technical Support at PowerPlan, Inc., a position she has held since 2021. In this role, she oversees technical support operations and ensures efficient service delivery to clients. Her leadership contributes to the enhancement of customer satisfaction and the resolution of technical issues.
Previous Experience at PowerPlan
Prior to her current position, Aimee Griffin worked at PowerPlan, Inc. as the Technical Support Operations Manager from 2019 to 2021. During her tenure, she managed various aspects of technical support operations, focusing on improving processes and team performance.
Career at McKesson Provider Technologies
Aimee Griffin has extensive experience at McKesson Provider Technologies, where she held multiple roles. She worked as a Senior Customer Advocate from 2006 to 2011, then transitioned to Manager of Advocacy & Escalation from 2012 to 2015. She also served as a Technical Support Supervisor for OneContent in 2015 and as Team Lead for Customer Advocacy from 2011 to 2012.
Educational Background
Aimee Griffin studied at Agnes Scott College, where she earned a Bachelor of Arts in Economics and Mathematics from 1989 to 1993. She furthered her education at The University of Georgia, achieving a Post Graduate degree in Economics from 1993 to 1998.
Early Career Experience
Before her roles at McKesson, Aimee Griffin worked at Sanford Rose Associates - Norcross as a Research Manager/Office Systems Manager from 1998 to 2003. She also served as Parts & Service Manager at HOBBS Architectural Fountains from 2003 to 2006, gaining valuable management experience in both positions.