Jake Tompkins
About Jake Tompkins
Jake Tompkins is a Senior Manager of Customer Success Operations at PowerPlan, Inc., with over 30 years of experience in the IT industry, particularly in financial software solutions for the energy sector.
Current Role at PowerPlan, Inc.
Jake Tompkins serves as the Senior Manager of Customer Success Operations at PowerPlan, Inc. He has held this position since 2021 and is based in Atlanta, Georgia. In this role, he is responsible for overseeing customer success initiatives and ensuring that clients receive optimal service and support. His focus is on enhancing customer satisfaction and driving operational efficiency within the organization.
Previous Experience at PowerPlan, Inc.
Prior to his current role, Jake Tompkins worked at PowerPlan, Inc. in various capacities. He served as the Manager of Customer Success Operations from 2019 to 2021, where he managed customer success strategies. Before that, he was a Business Development Operations Specialist from 2017 to 2019. His tenure at PowerPlan provided him with significant insights into customer success dynamics within the financial software solutions sector.
Background in IT and Customer Success
Jake Tompkins possesses 30 years of experience in the IT industry, which has equipped him with a comprehensive understanding of technology and customer success dynamics. His expertise includes leading Customer Success Strategy and Operations, particularly for financial software solutions in the energy sector. This background has enabled him to effectively manage operations across various organizational functions.
Experience at IBM
Before joining PowerPlan, Inc., Jake Tompkins worked at IBM as a Senior Proposal Manager from 2000 to 2017. During his 17 years at IBM, he developed skills in managing proposals and operations, contributing to his extensive knowledge in customer success and operational management. His experience at a leading technology company has influenced his approach to customer success in his subsequent roles.
Education and Expertise
Jake Tompkins studied at the University of Connecticut, where he earned a Bachelor of Arts (B.A.) in English from 1987 to 1991. His educational background complements his professional experience, providing him with strong communication skills that are essential in customer success operations. His expertise is particularly relevant to the financial software solutions industry.