Jeffrey Robertson
About Jeffrey Robertson
Jeffrey Robertson is a Senior Systems Engineer at PowerPlan, Inc., with a background in Information Technology and extensive experience in managing service desk operations and enterprise collaboration tools. He holds an MBA and has worked at various companies, including Varec, Inc. and Dell Technologies, contributing to network design and security assessments.
Work at PowerPlan
Jeffrey Robertson has been employed at PowerPlan, Inc. as a Senior Systems Engineer since 2020. In this role, he leads the day-to-day operations of a Service Desk team that supports physical office locations and employees worldwide. His responsibilities include managing and maintaining enterprise collaboration, conferencing, and communication tools. He actively monitors ticket Service Level Agreements (SLAs) to ensure that the team meets business expectations and addresses customer complaints effectively.
Education and Expertise
Jeffrey Robertson has a diverse educational background in technology and management. He earned a Bachelor of Science in Information Technology from the University of Phoenix, completing his studies from 2005 to 2008. He later pursued a Master of Business Administration (MBA) in Computer/Information Technology Administration and Management from American Public University, studying from 2009 to 2011. Additionally, he achieved a Certificate in Cisco Certified Network Associate from Savannah Technical College in 2009. He also completed a certification in Digital Forensics and Electronic Evidence Processing at the Federal Law Enforcement Training Center from 2010 to 2011.
Background
Prior to his current position at PowerPlan, Jeffrey Robertson held several roles in the technology sector. He worked as a Senior Systems Engineer at Varec, Inc., a Leidos company, from 2017 to 2020. Before that, he served as a Program Lead at NTT DATA Services for one year in 2016. His career also includes a position as Region Lead/Systems Administrator III at Dell Technologies from 2014 to 2015. He has a strong foundation in network design, having designed networks that support over 350 users with security measures such as firewalls and two-factor authentication.
Achievements
In his professional capacity, Jeffrey Robertson has contributed to various initiatives that enhance operational efficiency and security. He assists in Enterprise License true-up and reconciliation, addressing non-compliance issues. He collaborates with vendors and internal teams to remediate findings from technical security assessments. His work includes providing analysis of asset data to inform key business decisions, demonstrating his ability to leverage technical expertise for organizational benefit.