Michael Hamby
About Michael Hamby
Michael Hamby is a Support Team Lead at Powerplan, Inc., where he has worked since 2012. He previously held roles as a Senior Support Analyst and Consultant at the same company, contributing a total of 12 years of experience in support and consulting.
Current Role at PowerPlan
Michael Hamby serves as the Support Team Lead at PowerPlan, Inc. since 2012. In this role, he oversees the support team, ensuring effective resolution of customer inquiries and issues. His leadership contributes to the overall efficiency and effectiveness of the support operations within the organization.
Previous Experience at PowerPlan
Before his current position, Michael worked at PowerPlan, Inc. as a Senior Support Analyst from 2010 to 2012. During this time, he provided technical support and solutions to clients, enhancing their experience with the company's products. Additionally, he served as a Consultant from 2000 to 2010, where he contributed to various projects and initiatives that supported client needs.
Education and Expertise
Michael Hamby earned a Master of Science in Industrial Engineering from the Georgia Institute of Technology, completing his studies from 1995 to 2000. This educational background provides him with a strong foundation in engineering principles, problem-solving, and analytical skills, which he applies in his current role.
Professional Background
Michael has over 20 years of experience in the support and consulting fields, primarily within PowerPlan, Inc. His career trajectory reflects a commitment to customer support and technical solutions, with a focus on enhancing user experience and operational efficiency.