Robert Herd
About Robert Herd
Robert Herd serves as the Support Manager for Customer Operations at PowerPlan, Inc., a position he has held since 2022. He has a background in Aerospace Engineering from the Georgia Institute of Technology and extensive experience in various support and engineering roles within the same company.
Work at PowerPlan
Robert Herd has been employed at PowerPlan, Inc. since 2022, currently holding the position of Support Manager in Customer Operations. His tenure at PowerPlan spans multiple roles, including Support Analyst from 2015 to 2018, Sr. Support Analyst from 2018 to 2020, Support Engineer from 2020 to 2021, and Software Engineer in Development from 2021 to 2022. This extensive experience within the company has allowed him to develop a comprehensive understanding of customer support operations and software development processes.
Education and Expertise
Robert Herd is pursuing studies in Full Stack Web Development at the Georgia Institute of Technology, where he has been enrolled since 2018. He also holds a Bachelor of Science degree in Aerospace, Aeronautical and Astronautical Engineering from the same institution, which he completed in 2015. Additionally, he studied at Purdue University for one year from 2021 to 2022. His educational background provides a strong foundation in both engineering principles and web development.
Background
Robert Herd's professional journey began at the Georgia Institute of Technology, where he served as an Undergraduate Research Assistant from 2012 to 2014 and again from 2014 to 2015. His roles involved supporting research initiatives, which contributed to his analytical and technical skills. Following his time at Georgia Tech, he transitioned to PowerPlan, Inc., where he has held various positions that leverage his engineering and customer support expertise.
Career Progression
Robert Herd's career at PowerPlan, Inc. showcases a clear trajectory of growth and increased responsibility. Starting as a Support Analyst, he advanced to Sr. Support Analyst, then to Support Engineer, and finally to his current role as Support Manager. This progression reflects his commitment to professional development and his ability to adapt to the evolving needs of the organization.