Valeska Köber
About Valeska Köber
Valeska Köber is a Senior Customer Success Managerin with extensive experience in customer service management, particularly in the startup sector. She has a background in leading multicultural teams and specializes in AI software development.
Current Role at PowerUs
Valeska Köber currently serves as a Senior Customer Success Managerin at PowerUs, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her responsibilities include managing customer relationships, addressing client needs, and driving customer engagement strategies. Köber's expertise in customer success is crucial for fostering long-term partnerships and achieving business objectives.
Previous Experience in Customer Support
Before joining PowerUs, Köber accumulated extensive experience in customer support roles across various organizations. She worked at Micropsi Industries as a Senior Customer Support Manager for three months in 2023. Prior to that, she held positions at Zenhomes as Teamleiterin Kundendienst from 2020 to 2021, and at Sonova Gruppe as Customer Care & Sales Team Lead from 2021 to 2022. Her background includes a significant tenure at Hrmony as Senior Customer Experience & Support Manager and at Optimizely as Customer Success Manager.
Experience in Startup Industry
Köber has over four years of experience in establishing customer service departments within the startup industry. This experience has equipped her with the skills necessary to navigate the unique challenges faced by startups, including rapid growth and the need for agile customer service solutions. Her ability to adapt and implement effective customer support strategies has been a key factor in her career.
Educational Background
Valeska Köber studied at Filmuniversität Babelsberg, where she developed a creative background. This educational foundation has contributed to her ability to lead and motivate multicultural teams effectively. Her academic experience complements her professional roles, allowing her to approach customer success with a unique perspective.
Leadership and Team Management Skills
Köber specializes in leading and motivating multicultural teams, which is essential in her customer support roles. Her leadership experience includes managing teams at Sitel as Teammanager Kundendienst for three years. This role involved overseeing customer service operations and ensuring high levels of team performance. Her ability to foster collaboration and engagement among diverse teams has been a significant aspect of her career.