Kevin Mc Reynolds
About Kevin Mc Reynolds
Kevin Mc Reynolds is the Director of Customer Experience and founder of McReynolds Business Consulting Services in Boise, Idaho. He has extensive experience in customer service and remote work, having held various roles at companies such as Apple, IBM, and Cardiogram.
Work at PowerX
Kevin Mc Reynolds serves as the Director of Customer Experience at PowerX since 2021. In this role, he focuses on enhancing customer interactions and ensuring satisfaction across various channels. His experience in customer service and mentoring positions him well to lead initiatives that improve the overall customer journey.
Current Roles at McReynolds Business Consulting Services
Since 2017, Kevin has been the Founder of McReynolds Business Consulting Services in Boise, Idaho. He has built the consultancy to provide tailored solutions for businesses, leveraging his extensive background in customer experience and technology. Additionally, he has been the Owner of Fran Metrics since 2017, where he applies his expertise to drive business growth.
Previous Experience at Apple
Kevin Mc Reynolds held multiple roles at Apple, including Mentor Resource Center Curator and T2 Mac+ Chat Support. He worked remotely from Boise, ID, and Seattle, WA, from 2013 to 2019. His responsibilities included mentoring new team members and providing technical support, which contributed to his understanding of customer needs and service excellence.
Education and Expertise
Kevin studied Applied Science in Information Systems at Olympic College, where he earned an Associate's degree. He also attended Central Kitsap High School and continued his education at Western Governors University. His academic background complements his professional experience, particularly in remote work and freelancing, showcasing his adaptability in various environments.
Experience in Technology and Customer Service
Kevin has a diverse background in technology and customer service roles. He worked at IBM as a Lab Assistant Team Manager from 2009 to 2013, where he managed a team and navigated supply chain challenges. His current role as a Customer Service Specialist at Cardiogram since 2020 further emphasizes his commitment to enhancing customer experiences in the tech industry.