Brittany Love
About Brittany Love
Brittany Love serves as the Operations Manager at PRA Group in Hutchinson, Kansas, where she has worked since 2018. With a background in customer service and compliance, she emphasizes teamwork and effective communication in her role.
Work at PRA Group
Brittany Love has served as Operations Manager at PRA Group since 2018. In this role, she is responsible for managing customer inquiries, complaints, and correspondence requests. She ensures that the operations comply with federal regulations, including the Fair Debt Collection Practices Act (FDCPA), Consumer Financial Protection Bureau (CFPB) guidelines, Fair Credit Reporting Act (FCRA), and Unfair, Deceptive, or Abusive Acts or Practices (UDAAP). Her position involves creating and sending daily reports to assist employees in meeting their performance goals.
Previous Experience
Prior to her current role, Brittany Love worked at Portfolio Recovery Associates, Inc. as an Account Executive from 2007 to 2009. She also held the position of Loss Mitigation Manager at Members Mortgage Services from 2010 to 2018. These roles contributed to her extensive experience in customer service and compliance within the financial sector.
Education and Expertise
Brittany Love studied Criminal Justice at Hutchinson Community College, completing her studies in 2012 after 11 months. She also attended Hutchinson High School from 1999 to 2003. Her educational background supports her expertise in operations management and compliance within the financial services industry.
Team Environment Focus
In her role as Operations Manager, Brittany Love emphasizes the importance of fostering a passionate, driven, and collaborative team environment. This focus on teamwork is integral to her management style and contributes to the overall effectiveness of her department.