Carla Polito
About Carla Polito
Carla Polito serves as the AVP of Agency Management at PRA Group, where she directs RFPs, onboarding, audit, litigation, and analytics. With extensive experience in the credit risk and collections industry, she has held various leadership roles across multiple organizations, including ER Executive Resources and Resurgent Capital Services.
Current Role at PRA Group
Carla Polito serves as the Assistant Vice President of Agency Management at PRA Group, a position she has held since 2024. In this role, she is responsible for directing requests for proposals (RFPs), onboarding processes, audits, litigation, and analytics for servicers. She works remotely and focuses on creating and maintaining strategic partnerships with key stakeholders and clients.
Previous Experience at Resurgent Capital Services
Prior to her current position, Carla Polito worked at Resurgent Capital Services as Senior Director of Litigation Performance from 2020 to 2024. During her four years in this role, she was involved in enhancing litigation strategies and performance metrics within the organization, contributing to the overall effectiveness of the legal processes.
Career Background in Financial Services
Carla Polito has extensive experience in the financial services sector. She held various positions at Capital One, including Senior Vendor Manager, Marketing and Loyalty, and multiple roles in collections and recoveries from 1996 to 2005. Additionally, she worked at LexisNexis Risk Solutions in various capacities, including Field Account Manager and Vertical Solutions Consultant, from 2012 to 2019.
Educational Background and Certifications
Carla Polito earned her Bachelor's degree in Economics with a minor in Religion from Randolph-Macon College, where she studied from 1988 to 1992. She holds three professional certifications in the credit risk and collections industry: PCS, CRA, and CCCP, which demonstrate her expertise and commitment to professional development in her field.
Skills and Contributions
Carla Polito leverages her skills in vendor relations, process improvement, and new business development to create and maintain strategic partnerships. She has successfully secured executive resources and introduced innovative solutions throughout her career. In her current role, she also educates consultants on U.S. policies and regulations, enhancing the knowledge base within her organization.