Chris Pettigrew
About Chris Pettigrew
Chris Pettigrew is a Customer Services Operations Manager at PRA Group, with over 11 years of experience in the role. He has a strong background in banking and financial services, having previously worked at Barclays Stockbrokers and HML in various positions, where he implemented Six Sigma methodologies to enhance operational efficiency.
Current Role at PRA Group
Chris Pettigrew has served as the Customer Services Operations Manager at PRA Group since 2013. In this role, he focuses on enhancing customer service operations and ensuring operational excellence. His tenure at PRA Group spans over 11 years, during which he has contributed to the company's commitment to delivering high-quality customer service.
Previous Experience in Financial Services
Prior to his current role, Chris Pettigrew accumulated extensive experience in the financial services sector. He worked at Barclays Stockbrokers as a Telephony Investment Trader for one year and held multiple positions at HML, including New Lending Consultant, Operations Team Leader, and Customer Service Manager. His roles at HML spanned from 2003 to 2013, allowing him to develop a comprehensive understanding of customer service operations in the banking industry.
Implementation of Six Sigma Methodologies
Chris Pettigrew implemented Six Sigma methodologies to improve operational efficiency in customer service operations. This approach has contributed to streamlining processes and enhancing service delivery, which has led to improved customer satisfaction metrics. His expertise in this area underscores his commitment to operational excellence.
Educational Background
Chris Pettigrew studied at John Paul Academy from 1994 to 1998. This educational foundation provided him with essential skills and knowledge that have supported his career in customer service and financial operations.
Career Progression in Customer Service
Chris Pettigrew's career in customer service began at Safeway, where he worked as a Front End Supervisor from 1998 to 2002. His progression through various roles in customer service and operations at HML and PRA Group illustrates his dedication to enhancing customer experiences and operational efficiency within the industry.