Craig Dewey
About Craig Dewey
Craig Dewey serves as the Senior Vice President of Operations at PRA Group, bringing over three decades of experience in customer service and operations management. His career includes significant roles at Lloyds Banking Group, Mars, and American Airlines, where he demonstrated expertise in automation projects and talent development.
Current Role at PRA Group
Craig Dewey serves as the Senior Vice President of Operations at PRA Group, a position he has held since 2020. In this role, he is responsible for overseeing operational strategies and initiatives that enhance the company's service delivery. His leadership focuses on fostering customer relationships and improving operational efficiency. Dewey's tenure at PRA Group is marked by his commitment to driving performance and innovation within the organization.
Previous Experience at American Airlines
Before joining PRA Group, Craig Dewey worked at American Airlines for 25 years, where he held the position of Managing Director of Customer Service & Operations. During his time there, he managed various aspects of customer service and operational efficiency, contributing to the airline's reputation for service excellence. His extensive experience in this role provided him with valuable insights into customer relationship management and operational best practices.
Career Background at Mars and Lloyds Banking Group
Craig Dewey began his career at Lloyds Banking Group as a Management Trainee from 1987 to 1989 in London, England. He then transitioned to Mars, where he served as a National Account Manager from 1992 to 1995 in Slough, England. These early roles equipped him with foundational skills in account management and customer engagement, which he later applied in his leadership positions.
Education and Academic Background
Craig Dewey studied at Keele University, where he earned a Bachelor of Science degree in Economics and Geology. His academic background provides him with a strong analytical framework that supports his decision-making in operations and management. The combination of economics and geology reflects a diverse educational experience that contributes to his strategic thinking.
Leadership and Communication Skills
Craig Dewey is recognized for his engaging communication style and ability to build successful relationships with customers and cross-functional partners. He has extensive experience in leading large-scale automation projects aimed at transforming customer service organizations. Additionally, he has a strong track record of developing talent and promoting diversity within the workplace, highlighting his commitment to fostering an inclusive environment.