David Pratt
About David Pratt
David Pratt serves as the Customer Support Team Manager at PRA Group, where he has held various roles since 2009, including Collections Agent and customer services coach.
Work at PRA Group
David Pratt has been a key member of PRA Group since 2009. He has held multiple roles, beginning as a Collections Agent, where he worked for 15 years. In 2011, he became the Team Captain, a position he has maintained for 13 years. In 2016, he transitioned to the role of customer services coach, serving in this capacity for 8 years. In 2019, he took on the responsibilities of Customer Support Team Manager, a role he has held for 5 years. His extensive experience at PRA Group highlights his commitment to customer support and team leadership.
Customer Support Team Manager Role
As Customer Support Team Manager at PRA Group, David Pratt oversees the customer support operations. His role involves managing a team dedicated to providing high-quality service to clients. He has been instrumental in developing strategies to enhance customer satisfaction and streamline support processes. His leadership in this position contributes to the overall effectiveness of the customer support department.
Experience as a Customer Services Coach
David Pratt has served as a customer services coach at PRA Group since 2016. In this role, he focuses on training and mentoring team members to improve their customer service skills. His experience as a Collections Agent and Team Captain informs his coaching approach, allowing him to provide valuable insights and guidance to his colleagues. This position underscores his dedication to fostering a knowledgeable and efficient customer support team.
Background in Collections
David Pratt began his career at PRA Group as a Collections Agent in 2009. Over the course of 15 years, he gained extensive knowledge of collections processes and customer interactions. This foundational experience has equipped him with the skills necessary for his subsequent roles within the company, including his current position as Customer Support Team Manager.