Diana Macon
About Diana Macon
Diana Macon serves as a Senior Compliance Analyst at PRA Group, leveraging her extensive experience in compliance monitoring and risk analysis. She has held various roles within the company since 2009, contributing to the development of compliance processes and promoting a culture of continuous improvement.
Work at PRA Group
Diana Macon has held multiple positions at PRA Group (Nasdaq: PRAA) since joining the company. She currently serves as a Senior Compliance Analyst, a role she has occupied since 2021. Prior to this, she worked as the Assistant Vice President of Compliance Quality Monitoring from 2019 to 2022, and as a Senior Analyst in Compliance Risk & Testing from 2012 to 2016. Additionally, she served as the Senior Manager of Compliance Quality Monitoring from 2016 to 2019 and as a Senior Operations Manager from 2009 to 2012. Throughout her tenure, she has focused on enhancing compliance monitoring processes and ensuring adherence to regulatory standards.
Education and Expertise
Diana Macon studied Business Administration at Strayer University from 2006 to 2007. Her educational background supports her expertise in compliance analysis and risk management. She has developed a strong understanding of compliance processes and has applied this knowledge in various roles within PRA Group, particularly in speech analytics and compliance monitoring.
Background
Before joining PRA Group, Diana Macon worked at HSBC in various managerial roles. She served as the Collections Unit Manager from 2002 to 2006 and later as the Customer Care & Sales Unit Manager from 2006 to 2008. These positions provided her with foundational experience in customer service and operations management, which she has leveraged in her compliance roles.
Achievements
Diana Macon has contributed to the development and design of monitoring queries and analytics used in a speech analytics system. She ensures that compliance documentation, including policies and procedures, is current and applicable to the business environment. Additionally, she communicates findings from detailed reports to Senior Management, providing recommendations for remediation strategies. Her role promotes a culture of continuous learning and improvement within the organization.