Heather P.
About Heather P.
Heather P. serves as the Executive Operations Manager at PRA Group, where she has worked since 2013, specializing in vendor management and high volume collections. She holds certifications as an ACA Certified Professional Collector Specialist and Trainer Specialist.
Work at PRA Group
Heather P. has been with PRA Group since 2013, initially serving as Operations Manager before advancing to Executive Operations Manager in 2019. In her current role, she oversees third-party agency relationships and vendor management, ensuring efficient operations within the organization. Heather specializes in managing high volume, small balance, and NSF collections, contributing to the company's operational success. She has also focused on workflow improvements and dialer management, enhancing the efficiency of collection processes.
Previous Experience in Collections
Before joining PRA Group, Heather P. held several key positions in the collections industry. She worked at Portfolio Recovery Associates from 2008 to 2011, where she served as Operations Manager and later as Assistant Vice President. Following her tenure there, she worked as Director of Collections at Payliance from 2011 to 2013. These roles provided her with extensive experience in managing collections operations and developing effective strategies for debt recovery.
Education and Expertise
Heather P. studied at the Community College of Southern Nevada, where she focused on Accounting from 1995 to 1998. She holds certifications as an ACA Certified Professional Collector Specialist and Trainer Specialist, which demonstrate her expertise in the collections field. Her educational background and professional certifications contribute to her effectiveness in managing collections and training staff.
Training Program Development
At PRA Group, Heather P. developed a structured and compliant training program for collection and dispute staff. This program aims to enhance the skills and knowledge of employees, ensuring adherence to industry standards and regulations. Her initiative reflects her commitment to fostering a knowledgeable workforce capable of handling complex collection scenarios.