Howard Henry
About Howard Henry
Howard Henry serves as the Assistant Vice President of Disputes and Complaints at PRA Group, where he has worked since 2018. He has extensive experience in financial analysis and compliance, having held various positions at PRA Group and other organizations over his career.
Current Role at PRA Group
Howard Henry serves as the Assistant Vice President of Disputes and Complaints at PRA Group (Nasdaq: PRAA) since 2018. In this role, he is responsible for overseeing the processing of customer disputes, ensuring compliance with credit reporting agencies, and managing communications related to complaints. His position involves directing a high volume of customer interactions, with over 2 million disputes processed annually.
Previous Experience at PRA Group
Prior to his current role, Howard held multiple positions at PRA Group. He was the Assistant Vice President of Compliance Testing and Communications from 2014 to 2018, and before that, he served as the Senior Financial Analyst/Senior Acquisitions Manager from 2007 to 2009. Additionally, he worked as the Assistant Vice President of Bankruptcy Processes from 2011 to 2014 and as a Senior Process Manager from 2009 to 2011. His tenure at PRA Group spans over a decade, contributing to various compliance and operational initiatives.
Education and Expertise
Howard Henry earned a Master of Business Administration (MBA) with a focus on Organizational Change and Development from Regent University, completing his studies from 2003 to 2004. He also holds a Bachelor of Science in General Business from Norfolk State University, where he studied Finance from 1996 to 2000. His educational background supports his expertise in compliance, financial analysis, and project management.
Professional Contributions
Throughout his career, Howard has developed and published hardship procedures, contributing to the establishment of a hardship program that managed an average of 40,000 hardships monthly. He implemented a project management function within his department, which improved communication with IT and enhanced compliance remediation responses. Additionally, he designed audits for the California Consumer Protection Act and led training initiatives for new hires across multiple locations.
Early Career Background
Howard began his career as a Data Systems Technician in the US Navy from 1989 to 1995. He transitioned to the private sector, working as a Financial Analyst at First Energy Solutions, Corp. in 2005, and later as a Senior Financial Analyst at General Dynamics Electric Boat from 2005 to 2007. He also held the position of Financial Administrator at Hampton Roads Church, Inc. from 2003 to 2005 and worked as a Shareholder Account Representative at American Funds from 2000 to 2003.