Jennifer Lewis
About Jennifer Lewis
Jennifer Lewis is a Senior Analyst in Compliance Testing at PRA Group, with 19 years of experience in call center operations, auditing, and compliance. She has held various roles in reputable organizations such as HSBC and Capital One, demonstrating strong leadership and problem-solving skills.
Work at PRA Group
Jennifer Lewis currently serves as a Senior Analyst in Compliance Testing at PRA Group (Nasdaq: PRAA), a position she has held since 2019. Prior to this role, she worked as an Analyst in Compliance Testing at the same company from 2015 to 2019. Her experience at PRA Group is centered around ensuring compliance adherence and conducting thorough testing processes within the organization.
Previous Experience at HSBC
Jennifer Lewis has significant experience at HSBC, where she held multiple roles. She worked as a Senior Collections Representative from 2002 to 2008, followed by a position as a Quality Assurance Auditor from 2008 to 2012. Her time at HSBC contributed to her expertise in auditing and collections, enhancing her skills in quality assurance and compliance.
Career at Capital One
Jennifer Lewis worked at Capital One as a Process Manager from 2012 to 2014. In this role, she focused on process improvement and operational efficiency, further developing her skills in managing complex processes and enhancing customer service operations.
Education and Expertise
Jennifer Lewis studied Health and Medical Administrative Services at RAV School of Professional Studies, completing the Medical Specialist Program from 1996 to 1998. Additionally, she attended Tidewater Community College from 1994 to 1995. Her educational background supports her extensive experience in compliance, auditing, and customer service.
Professional Background
With 19 years of combined experience in call center operations, process improvement, auditing, customer service, collections, and compliance adherence, Jennifer Lewis demonstrates proven leadership qualities. She effectively communicates at all levels within an organization, showcasing her ability to solve complex problems.