Joseph Maher
About Joseph Maher
Joseph Maher serves as the Service Desk Supervisor at PRA Group, where he has worked since 2013. He has a background in computer and information science and has held various roles within the company over the years.
Work at PRA Group
Joseph Maher has been employed at PRA Group since 2009. He started as a Help Desk Analyst, a position he held for four years until 2013. After a brief tenure as a Senior Service Desk Specialist for five months in 2013, he transitioned to the role of Service Desk Supervisor, where he has been working for over 11 years. His responsibilities likely include overseeing service desk operations and managing support staff.
Education and Expertise
Joseph Maher studied at ECPI College of Technology, where he focused on Computer and Information Science. He earned an Associate of Applied Science (A.A.S.) degree from 2004 to 2006. This educational background has provided him with foundational knowledge and skills relevant to his roles in IT support and service management.
Background
Joseph Maher began his career in IT support at PRA Group in 2009. His progression from Help Desk Analyst to Service Desk Supervisor reflects his growth and experience in the field. His work history at PRA Group spans over a decade, indicating a commitment to the organization and its service desk operations.
Professional Experience Timeline
Joseph Maher's professional experience at PRA Group can be outlined as follows: he served as a Help Desk Analyst from 2009 to 2013, then briefly as a Senior Service Desk Specialist in 2013, and has held the position of Service Desk Supervisor since 2013. This timeline highlights his extensive experience in various roles within the service desk environment.