Karen L. Rogers, MBA
About Karen L. Rogers, MBA
Karen L. Rogers is a Vice President of Customer Operations at PRA Group, where she has worked since 2009. She holds an MBA from Bethel University and has a strong background in enhancing customer service operations and risk management in the financial services sector.
Work at PRA Group
Karen L. Rogers serves as the AVP of Customer Operations at PRA Group, a position she has held since 2020. In this role, she focuses on enhancing customer service operations within the organization. Prior to this, she worked as an Executive Operations Manager at PRA Group since 2009, accumulating over 15 years of experience in operational management. Her tenure at PRA Group has been marked by a commitment to improving customer interactions and operational efficiency.
Education and Expertise
Karen L. Rogers holds a Master of Business Administration (MBA) from Bethel University, College of Professional Studies. She also earned a Bachelor's degree in Organizational Leadership from Union University. Her educational background equips her with a strong foundation in business principles and leadership strategies. Additionally, she possesses expertise in Microsoft Excel, particularly in operations management, which supports her role in optimizing customer service processes.
Background
Karen L. Rogers has a robust background in customer operations and risk management within the financial services industry. She began her career at Portfolio Recovery Associates, LLC, where she worked as a Senior Operations Manager for one month in 2009. Her experience spans over a decade in various operational roles, contributing to her comprehensive understanding of customer service dynamics and operational efficiency.
Achievements
Karen L. Rogers has a proven track record in enhancing customer service operations. Her contributions at PRA Group have focused on improving customer interactions and streamlining operational processes. Her extensive experience in operational management and risk management has positioned her as a key figure in driving customer satisfaction and operational success within the organization.