Katelyn J.
About Katelyn J.
Katelyn J. serves as the Team Lead of Accounting Operations at PRA Group, where she has worked since 2018. With over a decade of experience in customer service and operations, she has transitioned from human services to a leadership role in accounting, demonstrating her adaptability and versatility.
Current Role at PRA Group
Katelyn J. serves as the Team Lead of Accounting Operations at PRA Group, a position she has held since 2018. In this role, she leads the Accounting Operations team, emphasizing service excellence and results-driven leadership. Her responsibilities include overseeing accounting processes and ensuring operational efficiency within the team.
Previous Experience at Chartway Federal Credit Union
Katelyn J. has extensive experience at Chartway Federal Credit Union, where she worked in various roles from 2013 to 2018. She began as a Teller for eight months in Norfolk, Virginia, before transitioning to a Contact Center Sales Representative/CSRIII for four years in Virginia Beach. Additionally, she served as a Contact Center Manager in Training/Mentor from 2017 to 2018, and briefly as a Contact Center Service Representative I in 2014.
Background in Human Services
Katelyn J. has a background in human services, having studied at Tidewater Community College. She earned an Associate of Science degree in Human Services, General, from 2011 to 2013. Her early career included a role as a Case Manager at The Helpers Organization from 2013 to 2014, where she gained valuable experience in client support and service delivery.
Career Progression and Skills
Katelyn J. has over a decade of experience in customer service and operations, showcasing versatility in her career progression. She transitioned from roles in human services to a leadership position in accounting operations, demonstrating adaptability and a broad skill set that spans both financial and human services sectors.
Experience at SUPERVALU
Before her tenure at Chartway Federal Credit Union, Katelyn J. worked at SUPERVALU as a Deli Associate from 2012 to 2013 for one year in Norfolk, Virginia. This role contributed to her foundational experience in customer service and operations.