Kevin Jones
About Kevin Jones
Kevin Jones is a Senior Business Analyst at Portfolio Recovery Associates, Inc., where he has worked since 2012. He holds two Bachelor of Science degrees in Computer Science and Mathematics with Computer Science from Old Dominion University and Virginia State University, respectively.
Work at Portfolio Recovery Associates, Inc.
Kevin Jones has been employed at Portfolio Recovery Associates, Inc. as a Senior Business Analyst since 2012. In this role, he focuses on enhancing business processes and improving operational efficiency. His responsibilities include assessing user needs, establishing project specifications, and implementing solutions that align with organizational goals. His tenure at the company has contributed to the development of effective strategies that support the company's objectives.
Previous Experience at Dominion Enterprises
Before joining Portfolio Recovery Associates, Inc., Kevin Jones worked at Dominion Enterprises as a Product Development Analyst II from 2010 to 2012. During his two years at Dominion Enterprises, he was involved in product development initiatives, contributing to the enhancement of service offerings. His role required collaboration across teams to ensure that products met market demands and customer expectations.
Education and Expertise
Kevin Jones holds a Bachelor of Science degree in Computer Science from Old Dominion University. He also studied Mathematics with a focus on Computer Science at Virginia State University, where he earned another Bachelor of Science degree. Additionally, he attended The Learning Tree in 2009, further expanding his knowledge in the field. His educational background provides a strong foundation for his expertise in IT service delivery and project management.
Skills in ITIL and Project Management
Kevin Jones possesses expertise in implementing ITIL Foundations, which is essential for managing IT service delivery. His skills include assessing user needs and establishing project specifications, which are critical for successful project management. He demonstrates a strong ability to enhance team and client interactions through collaborative decision-making and effective customer relationship management.
Technical Proficiency and Support Experience
Kevin Jones has strong hands-on experience with a variety of hardware platforms and software applications. His technical proficiency includes networking, peripherals, and database management. He has a proven track record in troubleshooting system problems and providing user training and help desk support, ensuring that users can effectively utilize technology solutions.