Michael Pratt
About Michael Pratt
Michael Pratt serves as the Operations Manager for Complaints and Disputes at PRA Group in Kilmarnock, United Kingdom. With extensive experience at PRA Group since 2006, he is responsible for managing the UK complaints and disputes operation and driving performance in this sector.
Current Role at PRA Group
Michael Pratt serves as the Operations Manager for Complaints and Disputes at PRA Group, a position he has held since 2019. In this role, he is responsible for managing all aspects of the UK complaints and disputes operation. His duties include driving performance and ensuring compliance within the sector. He has played a key role in overseeing root cause analysis to identify service failures and sharing customer insights with senior management to enhance services.
Career Progression at PRA Group
Michael Pratt has had a progressive career at PRA Group, beginning as a Collections Agent from 2006 to 2011. He then transitioned to various roles, including Complaints Team Manager from 2014 to 2017 and Trainer from 2012 to 2014. He also worked as a Client Specialist and Team Manager during his tenure. His diverse experiences within the organization have equipped him with extensive knowledge of the complaints and disputes process.
Previous Experience Before PRA Group
Before joining PRA Group, Michael Pratt worked at beCogent Ltd as a Customer Service Agent from 2004 to 2006. This role provided him with foundational skills in customer service, which he later applied in his various positions at PRA Group. His early career experiences contributed to his understanding of customer interactions and service delivery.
Educational Background
Michael Pratt attended Stewarton Academy from 1998 to 2002. His education provided him with essential skills and knowledge that have been beneficial throughout his career. The foundation he built during his time at the academy has supported his professional development in the customer service and operations sectors.