Monique Whitley
About Monique Whitley
Monique Whitley is an experienced Account Manager currently working at PRA Group since 2016. She has a diverse background in customer support and help desk roles across several companies, including Open Systems Technologies and Stewart Title.
Current Role at PRA Group
Monique Whitley has served as an Account Manager at PRA Group since 2016. In this role, she is responsible for managing client accounts and ensuring customer satisfaction. PRA Group, listed on Nasdaq under the ticker PRAA, specializes in debt purchasing and management, providing services to clients across various sectors. Whitley's experience in account management contributes to the company's operational success.
Previous Experience in Customer Support
Before joining PRA Group, Monique Whitley held several positions in customer support. She worked at Open Systems Technologies, Inc. as Customer Support from 2013 to 2014. Prior to that, she was employed at Pionear Recruiting as Help Desk Support from 2010 to 2012. These roles provided her with foundational skills in customer service and technical support.
Background in Collections and Customer Care
Monique Whitley has a background in collections and customer care. She worked at Stewart Title as Home Retention Collections from 2014 to 2016, where she focused on managing collections related to home retention. Additionally, she served as a Customer Care Representative at Amerigroup from 2008 to 2012, gaining experience in customer interactions and support.
Education and Certifications
Monique Whitley pursued her education at various institutions. She studied Administration at Betty Owen from 1990 to 1993. Later, she attended Fortis College-Norfolk, where she achieved a certification in Microsoft Information Technology from 2012 to 2013. In 2016, she completed certifications in Comptia A+, Security +, and Network + at Infotec. This educational background supports her technical and administrative capabilities.