Owen Mc Ginney
About Owen Mc Ginney
Owen Mc Ginney is a Team Manager at PRA Group, responsible for managing team productivity and developing team members through coaching. He has a background in various roles within the company and holds an HND in Sound Production and Engineering from Ayr College.
Work at PRA Group
Owen Mc Ginney has been employed at PRA Group (Nasdaq: PRAA) since 2012, progressing through various roles. He began as a Collections Agent from 2012 to 2014, then served as Team Captain from 2014 to 2017. Since 2017, he has held the position of Team Manager in Kilmarnock, United Kingdom. In his current role, he manages team productivity, oversees absence and holiday management, and ensures optimal output. He collaborates with the Line Manager and HR Department on disciplinary matters and provides regular updates on team performance.
Education and Expertise
Owen Mc Ginney studied at Ayr College, where he focused on Sound Production and Engineering, achieving a Higher National Diploma (HND). His educational background contributes to his expertise in managing team dynamics and enhancing performance through effective coaching and development strategies.
Background
Owen Mc Ginney has a background in customer service and team management, with extensive experience in the Debt Management and Customer Solutions departments at PRA Group. His career at PRA Group has involved transitioning through multiple roles, allowing him to develop a comprehensive understanding of the company's operations and team dynamics.
Achievements
In his role as Team Manager, Owen Mc Ginney focuses on developing team members through coaching sessions and monthly one-on-one meetings. He takes ownership of escalated calls and resolves complaints in a timely manner. He enjoys identifying and implementing new processes and efficiencies within the team, contributing to overall team performance and productivity.