Pat Graham
About Pat Graham
Pat Graham serves as the Head of Strategy at Portfolio Recovery Associates UK, bringing over a decade of experience in customer market research and strategy development across various sectors.
Current Role at Portfolio Recovery Associates UK
Pat Graham serves as the Head of Strategy at Portfolio Recovery Associates UK, a position held since 2012. In this role, he focuses on developing strategic initiatives that enhance the company's operations and customer engagement. His responsibilities include overseeing the implementation of business processes aimed at evaluating new opportunities and measurement mechanisms.
Previous Experience in Market Research and Analysis
Pat Graham has extensive experience in market research and analysis, having worked in various roles prior to his current position. He was a Business Analyst at Solectron from 2000 to 2004, followed by a role as a Research Analyst at OKI Printing Solutions from 2004 to 2009. He also held positions at the Student Loans Company as a Customer Insight Analyst from 2008 to 2011 and at Kwik-Fit Financial Services as a Marketing Insight Executive and later as a Marketing Insight Manager in 2012.
Education and Academic Background
Pat Graham studied at the University of Strathclyde, where he earned a Bachelor of Science with Honours in Technology and Business Studies. His academic tenure spanned from 1995 to 2000, providing him with a solid foundation in both technology and business principles.
Expertise in Customer Market Research
Pat Graham possesses significant expertise in managing qualitative and quantitative customer market research methods. He has a proven ability to report and communicate detailed, actionable results to senior managers and directors. His experience includes managing research budgets and collaborating with agencies to deliver insights that support new product development and enhance customer satisfaction.
Achievements in Customer Experience Enhancement
With over a decade of experience, Pat Graham has contributed to enhancing customer experience across both private and public sectors. He successfully implemented new business processes that evaluate business opportunities and measurement mechanisms, demonstrating his capability to drive improvements in customer engagement and satisfaction.