Roderick Sharpe
About Roderick Sharpe
Roderick Sharpe is an Operations Manager and Coach at PRA Group, where he has worked since 2018. He has a background in various roles, including a Field Technician at AT&T and a Pharmacy Technician at Kroger, and he focuses on coaching teams to improve performance in non-performing loan portfolios.
Current Role at PRA Group
Roderick Sharpe serves as Operations Manager - Coach at PRA Group, a position he has held since 2018. In this role, he monitors the call performance of multiple teams, integrating feedback from the Quality Control and Training Department. His focus is on coaching and developing team members to address non-performing loan portfolios, ensuring that the team meets organizational goals. He collaborates closely with the legal recovery team on accounts that have been transferred from operations, emphasizing compliance with relevant laws and company policies.
Previous Experience at AT&T
Before joining PRA Group, Roderick Sharpe worked at AT&T as a Field Technician for a six-month period in 2017. His role was based in the Birmingham, Alabama area, where he gained experience in technical operations and customer service. This position contributed to his understanding of operational processes and team dynamics.
Background in Retail and Pharmacy
Roderick Sharpe has a diverse work history that includes positions at The Home Depot and Kroger. He worked as a Sales Specialist at The Home Depot for eight months in 2015, where he developed skills in sales and customer interaction. Additionally, he served as a Pharmacy Technician at Kroger from 2015 to 2017, gaining experience in the healthcare sector and customer service.
Education and Training
Roderick Sharpe studied at Jefferson State Community College, where he earned a degree in Business Administration and Management from 2018 to 2020. This educational background provided him with foundational knowledge in business practices and management principles, which he applies in his current role at PRA Group.
Coaching and Team Development
In his current position, Roderick Sharpe emphasizes the importance of coaching and team development. He participates in performance counseling and coaching sessions to foster an environment that encourages teamwork. His approach focuses on helping team members find resolutions for challenges related to non-performing loan portfolios, contributing to overall team performance and morale.