Stephen Rice
About Stephen Rice
Stephen Rice is a Product Owner at PRA Group, where he has worked since 2012, currently leading a team of 95 staff in Kilmarnock, United Kingdom. He possesses strong project management and leadership skills, with a focus on customer satisfaction and operational excellence.
Work at PRA Group
Stephen Rice has been employed at PRA Group (Nasdaq: PRAA) since 2012, where he has held multiple roles including Client Relationship Manager, Head of Contingent Collections, and Product Owner. His tenure at the company spans over a decade, during which he has demonstrated strong project management and leadership skills. In his current role as Product Owner since 2016, he leads a team of 95 staff, managing the end-to-end contingency function. His responsibilities include onboarding new clients and ensuring compliance with service level agreements.
Education and Expertise
Stephen Rice studied at Lenzie Academy from 1985 to 1990. He possesses expertise in analyzing management information to identify trends and variances, which allows him to provide strategic recommendations aimed at optimizing key performance indicators and financial performance. His background includes extensive experience in operational management and compliance, as well as a focus on customer satisfaction and service quality.
Background
Prior to his current roles at PRA Group, Stephen Rice worked at the Student Loans Company from 1990 to 2010, where he served as a Team Leader and Collections Operations Manager. He also briefly worked as a Strategic Development Manager at Mackenzie Hall Limited in 2010. His career has been characterized by a commitment to operational excellence and effective team management.
Achievements
Stephen Rice has implemented quality initiatives that have successfully increased net promoter scores, reflecting his focus on customer satisfaction. He has facilitated on-site audits to ensure accountability for deliverables and has deployed cost-saving initiatives in call center technology, maximizing client returns while reducing operating expenditures. His leadership in managing large teams and projects highlights his capability in driving operational improvements.