Steve Macke
About Steve Macke
Steve Macke is the Global Operations Officer with over three decades of experience, primarily at Citigroup, where he led various operational aspects.
Steve Macke Global Operations Officer
Steve Macke currently serves as the Global Operations Officer. With over three decades in the industry, he has amassed extensive experience in various facets of operations management. His role involves overseeing global operations, ensuring efficient collections, default management, recovery strategies, and comprehensive business planning and analysis. Macke's career trajectory at Citigroup underscores his expertise and leadership qualities in these areas.
Steve Macke Education and Expertise
Steve Macke holds a Bachelor of Business Administration degree in Management and Finance from the University of Cincinnati. His educational background has provided a solid foundation for his extensive career in operations management. Over the years, he has built expertise in collections, default management, recovery strategy, and business planning and analysis. This combination of education and hands-on experience has made him a valuable asset in his field.
Steve Macke Background at Citigroup
Steve Macke joined Citi in 1991 as a collector. Over the years, he progressed through various leadership roles, demonstrating his capability and dedication. His positions included managing director and global head of collections and default management, managing director and global head of contact centers, and managing director and global head of workforce management. These roles reflect his comprehensive understanding and management of Citigroup's operational frameworks.
Steve Macke Citigroup Leadership Roles
During his tenure at Citigroup, Steve Macke held several significant leadership positions. He most recently served as the managing director and global head of contact centers, a role that underscored his ability to manage large operational teams and complex processes. Prior to this, he was the managing director and global head of collections and default management, and the managing director and global head of workforce management. These roles demonstrate Macke's versatile leadership within the company.