Steven Henderson
About Steven Henderson
Steven Henderson is a Strategy Analyst at PRA Group in Kilmarnock, United Kingdom, with expertise in analytics and process improvement. He has contributed to significant operational enhancements, including increasing customer engagement and reducing expenditures.
Work at PRA Group
Steven Henderson has been employed at PRA Group since 2016, serving as a Strategy Analyst in Kilmarnock, United Kingdom. In this role, he has developed and implemented strategies that have significantly improved operational efficiency. Notably, he introduced a score-based dialing activity that resulted in a 13% increase in net collections. Prior to his current position, he worked as a Real Time Analyst at the same company from 2013 to 2016, where he contributed to various analytical projects.
Education and Expertise
Steven Henderson studied at Glasgow Central College of Commerce, focusing on Legal Studies from 2002 to 2003. He achieved a Higher National Certificate (HNC) during his studies. His educational background complements his expertise in analytics and strategy development. He is proficient in SQL, Microsoft Stack Programs including SSRS, SSIS, and SSAS, as well as Power BI and the Microsoft Office Suite, which supports his analytical work.
Background
Before joining PRA Group, Steven Henderson gained experience as a Sales and Service Executive at Hiscox USA from 2008 to 2010. This role allowed him to develop skills in customer engagement and service, which he later applied in his analytical roles. His transition into analytics began with his position at PRA Group, where he has focused on improving customer contact processes and operational efficiencies.
Achievements
Throughout his career, Steven Henderson has implemented several initiatives that have led to measurable improvements in operational performance. He created a process for re-activating existing phone numbers and adding new ones based on bureau data, which expanded customer contact capabilities by 4%. Additionally, he utilized analytics to identify customers likely to engage, helping to reduce overall operating expenditures by 10%. These contributions highlight his impact on the organizations he has worked with.