Tyler Sterling
About Tyler Sterling
Tyler Sterling is a Service Desk Analyst Tier 2 at PRA Group in Norfolk, Virginia, where he has worked since 2015. He previously served as a Desktop Support Technician at Monarch Bank in Chesapeake, Virginia, from 2013 to 2015, and holds a Bachelor of Science in Information Technology from East Carolina University.
Work at PRA Group
Tyler Sterling has been employed at PRA Group since 2015, serving as a Service Desk Analyst Tier 2. In this role, he is responsible for providing technical support and troubleshooting assistance to users within the organization. His position requires a strong understanding of IT systems and effective communication skills to resolve issues efficiently. PRA Group is a global leader in acquiring and collecting non-performing loans.
Previous Experience at Monarch Bank
Before joining PRA Group, Tyler Sterling worked at Monarch Bank as a Desktop Support Technician from 2013 to 2015. During his two years in this role, he provided technical support to bank employees, ensuring that desktop systems and applications operated smoothly. His experience at Monarch Bank contributed to his skills in IT support and customer service.
Education and Expertise
Tyler Sterling earned a Bachelor of Science (B.S.) degree in Information Technology from East Carolina University. His studies spanned from 2000 to 2009, providing him with a solid foundation in IT principles and practices. This educational background supports his current role in technical support and enhances his problem-solving capabilities in the IT field.
Professional Background
Tyler Sterling has a professional background that includes significant experience in IT support roles. He began his career in desktop support and has developed his skills over the years through various positions. His tenure at PRA Group and Monarch Bank reflects his commitment to the field of information technology and support services.