Vikki Wilkins
About Vikki Wilkins
Vikki Wilkins serves as the Head of Customer Services UK at PRA Group, where she has worked since 2014. She has extensive experience in the collections industry, having held various roles at Equidebt Limited over nearly two decades.
Current Role at PRA Group
Vikki Wilkins serves as the Head of Customer Services UK at PRA Group, a position she has held since 2014. In this role, she oversees customer service operations, focusing on enhancing customer experiences and ensuring compliance with relevant regulations. Her responsibilities include managing GDPR requests and implementing new technologies to improve collections processes. Her tenure at PRA Group has been marked by a commitment to operational excellence and customer satisfaction.
Previous Experience at Equidebt Limited
Vikki Wilkins has extensive experience at Equidebt Limited, where she held multiple roles over a span of nearly two decades. She began her career there as a Collector from 1994 to 1996 and progressed through various positions, including Collections Supervisor, Collections Manager, and Head of Collections. Her roles culminated in her serving as Director of Compliance & Debt Purchase from 2011 to 2013. Throughout her time at Equidebt, she gained substantial knowledge in collections systems and compliance best practices.
Education and Expertise
Vikki Wilkins possesses detailed knowledge of collections systems and has experience with two system migrations. Her expertise extends to collections best practices and compliance, which she has applied throughout her career. She has developed training and quality assurance checklists that cover all aspects of collections, demonstrating her commitment to operational efficiency and staff development.
Professional Development Initiatives
At PRA Group, Vikki Wilkins has implemented numerous new technologies aimed at increasing collections efficiency and streamlining processes. Her initiatives focus on enhancing operational workflows and improving the overall effectiveness of customer service. She has also played a key role in developing training programs to ensure that staff are well-equipped to meet compliance standards and deliver high-quality service.