Susan Cruz
About Susan Cruz
Susan Cruz serves as the Director of Client Success at PracticeMax, a position she has held since 2020. She has a background in healthcare, having studied Nursing Assistant/Aide and Patient Care Assistant/Aide at Morton College, where she earned her certification in 1998.
Work at PracticeMax
Susan Cruz has been serving as the Director of Client Success at PracticeMax since 2020. In this role, she focuses on enhancing client relationships and ensuring satisfaction with the services provided. Prior to her current position, she worked at PracticeMax as A/R Lead III from 2013 to 2020. During her seven years in this role, she contributed to the management of accounts receivable processes, demonstrating her expertise in client financial interactions.
Education and Expertise
Susan Cruz studied at Morton College, where she pursued a certification in Nursing Assistant/Aide and Patient Care Assistant/Aide. She completed her studies in 1998, which provided her with foundational knowledge and skills in patient care. This background supports her ability to understand client needs in the healthcare sector, contributing to her effectiveness in her current role.
Background
Susan Cruz has a background in healthcare support, having received certification as a Nursing Assistant/Aide and Patient Care Assistant/Aide. This training has informed her professional approach in her roles within PracticeMax, particularly in client success and account management. Her career at PracticeMax spans over a decade, reflecting her commitment to the organization and its clients.
Career Progression
Susan Cruz's career at PracticeMax illustrates a clear progression in responsibilities and roles. Starting as A/R Lead III, she developed her skills in financial management and client relations over seven years. Her promotion to Director of Client Success in 2020 marks a significant advancement in her career, allowing her to leverage her experience to enhance client engagement and satisfaction.