Santiago Alberto Toledo Franco
About Santiago Alberto Toledo Franco
Santiago Alberto Toledo Franco serves as the Director de Negocios at PRAGMA in Medellín, Colombia, where he has worked since 2020. He specializes in IT project management and is dedicated to enhancing customer experience through digital transformation.
Work at Pragma
Santiago Alberto Toledo Franco has been serving as the Director de Negocios at PRAGMA since 2020. In this role, he focuses on enhancing customer experience and leveraging data sciences for informed business decision-making. His position involves actively collaborating with clients, partners, and team members to understand and address the needs of end-users, particularly in the context of digital transformation projects.
Education and Expertise
Toledo Franco studied at the Institute of Project Management, where he completed a course in Project Management Professional in 2017. He also holds a degree in Systems Engineering from Universidad Tecnológica de Pereira, which he obtained between 2005 and 2012. Additionally, he pursued a specialization in Project Management and a Master's degree in Project Management at Universidad EAFIT from 2014 to 2015. His educational background equips him with a strong foundation in project management methodologies.
Background
Toledo Franco has a diverse professional background in project management and IT. He worked as a Project Manager at Independiente/Freelance from 2016 to 2018 and served as the Gerente de Proyectos de TI at SETI S.A.S from 2018 to 2020. His earlier experience includes roles at everis Colombia as an Ingeniero de Sistemas y Computación and at CHOUCAIR TESTING S.A.S as an Analista de Pruebas. He also worked as a Project Manager at PraTech Group from 2015 to 2016.
Achievements
Santiago Alberto Toledo Franco has a strong focus on IT project management for B2C companies, specializing in improving customer interaction with businesses. He is passionate about discovering and nurturing new talent, supporting their professional and career growth. His commitment to enhancing customer experience and leveraging data sciences reflects his dedication to informed decision-making in business.
Personal Interests
In addition to his professional pursuits, Toledo Franco enjoys motocross as a personal hobby. He values spending quality time with his family, which includes his wife and three daughters. This balance between personal interests and family life contributes to his overall well-being.