Megan Karbonski
About Megan Karbonski
Megan Karbonski is a Technology Enablement Engineer and Development/User Support Specialist at Praxis Engineering, where she has worked since 2016. She has a background in Information Technology and has held various positions in user support and systems engineering across multiple organizations.
Work at Praxis Engineering
Megan Karbonski has been employed at Praxis Engineering since 2016, currently holding the position of Technology Enablement Engineer and Development/User Support Specialist. In this role, she has organized and implemented an automated ticketing system that integrates email communications into JIRA for efficient ticket creation. Prior to her current role, she worked at Praxis Engineering as a Technology Enabler from 2010 to 2012 and as a Software Engineer I from 2012 to 2013. Her experience at Praxis Engineering spans over eight years, during which she has developed a strong understanding of user support and technology enablement.
Education and Expertise
Megan Karbonski studied Information Technology at Lincoln Technical Institute, where she achieved a certification in Help Desk from 2002 to 2003. Additionally, she completed Red Hat System Administration I at the UMBC Training Center. Her foundational education includes graduating from Arundel High School from 1998 to 2001. This educational background supports her technical expertise in user support and systems administration.
Background
Megan Karbonski's professional background includes various roles in technology and user support. She began her career as a Help Desk Specialist/System Administrator at CSC from 2005 to 2008. She then worked as a System Administrator II at ELEVI Associates, LLC from 2009 to 2010, followed by a position as a Systems Engineer at COMSO, Inc. from 2014 to 2016. Her roles have consistently involved user support and system administration, contributing to her current expertise.
Achievements
Throughout her career, Megan Karbonski has made significant contributions to user support and technology enablement. She served as the sole point of contact for user support related to a specific web-based tool following a project reorganization. Additionally, she became the primary lead on a tool being supported and collaborated directly with developers to resolve issues. She also worked on a marketing and outreach task to enhance the team's knowledge base and developed professional relationships with numerous internal and external stakeholders.