Celia Gouveia
About Celia Gouveia
Celia Gouveia serves as the VP of Customer Success at Praxis Labs, bringing extensive experience in customer success roles across various organizations. She has a strong background in mentoring and coaching, with a focus on customer outcomes and efficiency improvement.
Current Role at Praxis Labs
Celia Gouveia serves as the Vice President of Customer Success at Praxis Labs since 2024. In this role, she focuses on enhancing customer satisfaction and driving successful outcomes. Her responsibilities include developing strategies that align customer success initiatives with the company's overall objectives.
Previous Experience in Customer Success
Celia Gouveia has extensive experience in customer success roles across various companies. She held the position of Vice President of Customer Success at Wisq from 2021 to 2023 and at Glint from 2016 to 2019. Additionally, she worked as a Senior Director and Senior Manager of Customer Success at Glint, contributing to the company's growth and customer engagement strategies.
Educational Background and Training
Celia Gouveia studied at the University of California, Berkeley, where she completed the Executive Leadership Academy and focused on Advanced Executive Presence. She also holds a Bachelor of Science in Management from Wentworth Institute of Technology. Furthermore, she attended The Conscious Leadership Group for Intensive Leadership and Continuous Coaching.
Volunteer Work and Mentorship
Celia Gouveia has engaged in volunteer mentorship roles, including serving as a Power Up Mentor for Women in Customer Success in 2023 and as a Customer Success Mentorship Coach at Catalyst Software from 2020 to 2023. These roles reflect her commitment to coaching and mentoring within the customer success community.
Recognition and Achievements
Celia Gouveia was recognized in the 2021 Customer Success Thought Leader WatchList. She is noted for her ability to balance strategic thinking with attention to detail. Additionally, she was a founding member of an executive team that successfully led to a company's acquisition by LinkedIn.