Jacky H.
About Jacky H.
Jacky H. is a Senior End User Engineer with extensive experience in managing Linux, Mac, and Windows systems. Currently employed at Predicine, he focuses on enhancing user experience through technical solutions and has previously held positions at Novartis and CompuCom.
Work at Predicine
Currently, Jacky H. serves as a Senior End User Engineer at Predicine, a position he has held since 2022. In this role, he focuses on enhancing user experience by providing timely and accurate technical resolutions. His responsibilities include translating business requirements into technical solutions that align with project objectives. Jacky applies high-impact technical solutions that support major business goals, contributing to the overall efficiency of the organization.
Previous Experience at Novartis Institutes for BioMedical Research
Jacky H. worked at Novartis Institutes for BioMedical Research (NIBR) as a Principal IT Support Analyst from 2014 to 2022. During his eight years in this role, he was based in Emeryville, California. His work involved managing and maintaining IT systems, ensuring that technical support met the needs of the organization. Jacky developed and implemented new technologies to enhance service levels within the company.
Experience at Zifo
In addition to his role at Predicine, Jacky H. has been employed at Zifo as a Lab Support Analyst since 2022. His work at Zifo involves providing technical support and ensuring the smooth operation of laboratory systems. Jacky has extensive experience in managing Linux, Mac, and Windows systems in both laboratory and office environments, which is essential for his current responsibilities.
Background in Information Technology
Jacky H. began his career as an Information Technology System Analyst at CompuCom, where he worked from 2008 to 2014. This six-year experience laid the foundation for his technical skills and understanding of IT systems. His background includes a strong focus on user support and system management, which has been pivotal in his subsequent roles in the industry.
Education and Expertise
Jacky H. holds a Bachelor's degree in Business Administration and Management from California State University - East Bay. His educational background complements his technical expertise, enabling him to effectively bridge the gap between business requirements and technical solutions. This combination of skills supports his commitment to enhancing user experience and aligning technical efforts with organizational objectives.