Alex Jen
About Alex Jen
Alex Jen is a Senior Manager of Customer Success at PredictSpring, with a diverse background in the hospitality and technology sectors. He has held various management roles at notable companies such as OpenTable and Hakkasan Group, and he holds a Bachelor's degree in Accountancy from The George Washington University.
Current Role at PredictSpring
Alex Jen serves as the Senior Manager of Customer Success at PredictSpring. In this role, Alex focuses on enhancing customer experiences and ensuring satisfaction with the company's services. Alex has been with PredictSpring since 2022, contributing to the company's goals and initiatives in customer engagement and support.
Previous Experience in the Hospitality Industry
Prior to joining PredictSpring, Alex held several positions in the hospitality sector. Alex worked at Hakkasan Group as a Senior Restaurant Manager from 2011 to 2013 in New York. Additionally, Alex was employed at Four Seasons Hotels and Resorts as a Food and Beverage Manager from 2009 to 2011 in the Washington D.C. Metro Area. These roles provided valuable experience in customer service and operations management.
Experience at OpenTable
Alex Jen has extensive experience at OpenTable, where Alex held multiple positions over a span of six years. Alex started as a Restaurant Operations Specialist from 2013 to 2017, then transitioned to an Enterprise Operations Specialist from 2017 to 2019. Following that, Alex served as an Account Manager from 2019 to 2021, leading to a comprehensive understanding of restaurant operations and client management.
Role at Fourth
Alex worked at Fourth as a Senior Account Manager - Team Lead for a period of nine months in 2021 to 2022. In this role, Alex was responsible for managing client accounts and leading a team to ensure effective service delivery and client satisfaction.
Educational Background
Alex Jen studied at The George Washington University - School of Business, where Alex earned a Bachelor's degree in Accountancy. Additionally, Alex pursued further education in Product Management at General Assembly, enhancing skills relevant to the technology and business sectors.