Jeffrey Hernandez
About Jeffrey Hernandez
Jeffrey Hernandez is a Senior Customer Success Manager at PredictSpring Inc, with extensive experience in customer success and management roles across various companies, including Starmount and Oracle.
Current Role at PredictSpring
Jeffrey Hernandez serves as the Senior Customer Success Manager at PredictSpring Inc. He has held this position since 2019, contributing to the company's efforts in enhancing customer satisfaction and success. His role involves managing client relationships and ensuring that customers achieve their desired outcomes using PredictSpring's solutions. He operates from London, Greater London, United Kingdom.
Previous Experience at Starmount
Before joining PredictSpring, Jeffrey Hernandez worked at Starmount in various capacities. He was the General Manager for EMEA from 2013 to 2016 in Austin, Texas, overseeing operations in the region. Additionally, he held the position of Product Manager for both Back Office and Promote, as well as Project Manager, during his tenure from 2013 to 2015 in London. His diverse roles at Starmount contributed to his extensive experience in customer success and product management.
Experience at Oracle
Jeffrey Hernandez worked at Oracle as a Principal Sales Consultant from 2006 to 2013. In this role, he was responsible for providing expert sales support and consulting services, helping clients understand and implement Oracle's solutions. His seven years at Oracle equipped him with valuable insights into sales strategies and customer engagement.
Role at Infor
From 2016 to 2018, Jeffrey Hernandez was employed at Infor as a Retail Consultant and Strategy Director, as well as Engagement Manager. His work involved advising clients on retail strategies and managing engagements to ensure successful project outcomes. He operated in London, Greater London, United Kingdom, further enhancing his expertise in the retail sector.
Educational Background
Jeffrey Hernandez earned a Bachelor of Arts degree from the University of Texas at Austin in 1995. His academic background laid the foundation for his career in customer success and management, providing him with critical thinking and analytical skills that he has applied throughout his professional journey.