Tekela Woods
About Tekela Woods
Tekela Woods - HR and Training Manager
Tekela Woods serves as the HR and Training Manager, bringing a wealth of knowledge and experience to her role. With over two decades of experience in instructor-led training, she consistently strives to enhance the training processes for her teams. Her responsibilities include working with internal and external call center teams to ensure that members receive high-quality service. Woods is committed to fostering an environment of continuous learning and improvement.
Tekela Woods' Education and Certifications
Tekela Woods holds a Human Resources Diploma, which has provided her with a solid foundation in managing various HR functions effectively. She is also a Certified Corporate Trainer and a Certified Professional Speaker. These certifications underscore her expertise and commitment to delivering top-notch training and development programs. Her educational background and certifications ensure that she is well-equipped to lead and develop training initiatives.
Tekela Woods' Expertise in Instructor-Led Training
With more than 20 years of experience in instructor-led training, Tekela Woods has a deep understanding of the methodologies and best practices involved in this area. Her extensive experience allows her to design and implement effective training programs that meet the needs of diverse teams. Woods' expertise ensures that her training sessions are both engaging and informative, helping participants to acquire the skills and knowledge necessary for their roles.
Tekela Woods' Experience in Curricula Development
Tekela Woods has spent 10 years in curricula development, crafting educational content that aligns with organizational goals and employee needs. Her experience in this area enables her to create comprehensive and effective training curricula that enhance competency and performance. Woods works diligently to ensure that her curricula are up-to-date and relevant, meeting the changing demands of the industry and her organization.
Quality Service Through Training - Tekela Woods
In her role, Tekela Woods collaborates with internal and external call center teams to ensure that members receive the highest quality of service. Her efforts in training and development play a crucial role in achieving this objective. By equipping call center staff with the right skills and knowledge, Woods helps maintain high service standards and supports the overall customer experience.