Joshua Hootstein
About Joshua Hootstein
Joshua Hootstein is the Commerce Operations Manager at Premier Lacrosse League, where he manages e-commerce operations and optimizes sales processes. He has a diverse background in customer service, business development, and account management, with previous roles at organizations such as Nike, D.C. United, and Pacers Running.
Current Role at Premier Lacrosse League
Joshua Hootstein serves as the Commerce Operations Manager at Premier Lacrosse League since 2022. In this role, he manages e-commerce operations, focusing on optimizing both online and on-site sales processes. His responsibilities include overseeing the implementation of strategies that enhance the customer experience and drive sales growth.
Previous Experience in Operations Management
Prior to his current position, Hootstein worked at Nike as Operations Manager from 2019 to 2022. He also held the role of Loss Prevention Specialist at Nike for four months in 2017. His experience in operations management is complemented by his time as Operations Supervisor for Guest Services at D.C. United in 2018-2019.
Educational Background
Hootstein studied at Suffolk University, where he earned a Bachelor's degree in Advertising from 2012 to 2014. He also attended The New England Institute of Art, achieving an Associate's degree in Audio Production from 2008 to 2011. His education has provided him with a foundation in both creative and operational aspects of business.
Customer Service and Business Development Expertise
Hootstein possesses a strong background in customer service and business development, which has been instrumental in his career. His experience includes various roles at Pacers Running, where he served as Assistant Manager and Senior Sales Associate. His comprehensive experience in account management further supports his current role in overseeing commerce operations.
Internship and Early Career Experience
Hootstein began his career with internships, including a position as Control Room Intern at TD Garden from 2010 to 2011 and as Account Management Intern at Hill Holliday from 2013 to 2014. These early experiences contributed to his understanding of operations and account management in a professional setting.