David Norris
About David Norris
David Norris serves as the Director of Customer Care at Prescryptive Health, Inc., where he emphasizes a hands-on leadership approach and focuses on enhancing customer experience through real-time integration with benefit plans. He has extensive experience in customer service operations, having held various leadership roles at notable companies including Amazon and Starbucks.
Current Role at Prescryptive Health
David Norris serves as the Director of Customer Care at Prescryptive Health, Inc., a position he has held since 2021. In this role, he focuses on delivering a seamless mobile experience that integrates in real-time with benefit plans and providers. His hands-on leadership style is characterized by a 'sleeves-rolled-up' approach, emphasizing active involvement in team operations and customer interactions.
Previous Experience in Customer Service Operations
David Norris has extensive experience in customer service operations, having worked at Amazon.com in various leadership roles. He served as Customer Service Operations Leadership from 1997 to 2001 and later as Director of Seller Support Operations for Europe from 2012 to 2014. Additionally, he was the Director of Associate Experience at Amazon for one year in 2014 to 2015. His tenure at Amazon contributed to his expertise in creating efficient operational functions.
Leadership Roles in Operations
Throughout his career, David Norris has held several leadership positions in operations. He was the Vice President of Operations at Cardomain Network from 2002 to 2004 and at Free & Clear from 2005 to 2012. He also served as Director of Member Services at Healthcare Management Administrators for one year in 2018 to 2019. His roles have involved building and leading customer-facing technical and support teams, focusing on identifying and nurturing new leaders within rapidly growing companies.
Educational Background
David Norris studied at The University of Kansas, where he earned a Bachelor’s Degree in Journalism from 1988 to 1992. He later attended the University of Kansas School of Law, achieving a Juris Doctor (J.D.) from 1989 to 1995. His educational background in law and journalism has contributed to his effective communication and leadership skills in his professional roles.