Heather Pritchard
About Heather Pritchard
Heather Pritchard is a Customer Success Manager at PressPage, where she has worked since 2017, providing strategic advice on online public relations to a global B2B clientele. With a background in operations and sales management, she advocates for clients and enhances the PressPage platform through feedback and best practices.
Work at PressPage
Heather Pritchard has served as a Customer Success Manager at PressPage since 2017. In this role, she provides strategic advice on online public relations communications and outreach to an international B2B customer base. She advocates for client requests and feedback to remote development and product teams, aiming to enhance the PressPage platform. Heather leads the post-sales onboarding process, utilizing her project management skills to ensure a smooth transition for new clients. She also identifies up-sell opportunities by proactively assessing customer needs, engagement, and performance.
Previous Experience
Before joining PressPage, Heather worked at Grind, LLC as an Operations Manager from 2013 to 2017. Her responsibilities included overseeing operations at Grind LaSalle in Chicago. Prior to that, she held multiple roles at Luminaire, including Senior Sales Assistant & Office Manager from 2005 to 2009 and Operations Manager from 2009 to 2013. Heather also gained experience in visual merchandising at Old Navy from 2003 to 2005.
Education and Expertise
Heather Pritchard studied at the University of Illinois at Chicago, where she earned a Bachelor’s degree in Psychology from 2002 to 2006. Her educational background supports her expertise in customer relations and strategic communication. She keeps up-to-date with the latest SEO and online newsroom best practices, allowing her to provide informed and effective advice to clients.
Skills and Responsibilities
In her role as Customer Success Manager, Heather Pritchard focuses on client advocacy and strategic communication. She provides insights into online public relations and outreach strategies. Heather's responsibilities include leading onboarding processes, assessing customer engagement, and identifying opportunities for up-selling. Her proactive approach ensures that clients receive tailored support and resources to maximize their use of the PressPage platform.