Nikolaos Valkanos
About Nikolaos Valkanos
Nikolaos Valkanos is a Customer Success Manager at PressPage, with prior experience at Booking.com and Hard Rock International. He holds an MSc in Management from Bayes Business School and a BSc in Business Administration from the University of La Verne.
Current Role at PressPage
Nikolaos Valkanos serves as a Customer Success Manager at PressPage, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring that clients effectively utilize the company's services. His responsibilities include understanding customer needs and providing tailored support to improve their experience.
Previous Experience at Booking.com
Prior to his current role, Nikolaos worked at Booking.com from 2015 to 2021. He initially served as New Partnerships & Accommodation Support for two years before transitioning to the role of Commercial Executive / Partner Specialist, where he worked for an additional four years. His time at Booking.com was marked by a focus on partnership development and customer engagement in the Amsterdam Area.
Training Experience at Hard Rock International
Nikolaos gained experience as a Trainer at Hard Rock International from 2014 to 2016. During this time, he developed and implemented various training programs aimed at enhancing employee performance and customer service in a B2B marketing context. His role contributed to improving operational standards within the organization.
Educational Background
Nikolaos holds a Master of Science in Management from Bayes Business School, which he completed in 2006. He also earned a Bachelor of Science in Business Administration from the University of La Verne, where he studied from 1997 to 2003. His educational background provides a solid foundation for his career in customer service and management.
International Experience and Skills
Nikolaos has significant experience working in an international environment, which has enhanced his cross-cultural communication and collaboration skills. His expertise in customer service emphasizes understanding customer needs and improving overall satisfaction, making him adept at navigating diverse client interactions.