Emilia Rodas
About Emilia Rodas
Emilia Rodas serves as the Country Manager at Prialto in Guatemala City, where she has worked since 2019. With a background in business psychology and administration, she focuses on strategy planning, operational excellence, and profitability for the company.
Current Role at Prialto
Emilia Rodas serves as the Country Manager at Prialto | Amplify People in Guatemala City. In this role, she is responsible for managing the profit and loss (P&L) for the company's operations in Guatemala. She plays a key role in strategy planning aimed at enhancing company culture and focuses on developing new business opportunities while ensuring profitability. Additionally, she oversees logistics and staffing, contributing to the overall operational excellence within the BPO industry.
Previous Experience at Capgemini
Before joining Prialto, Emilia Rodas worked at Capgemini as a Collections Team Lead from 2008 to 2013. During her five years in this position, she developed skills in team management and operational processes, contributing to the efficiency of the collections department.
Experience at HCL Technologies
Emilia Rodas held the position of Service Delivery Manager at HCL Technologies for one year, from 2018 to 2019. In this role, she was responsible for overseeing service delivery operations, ensuring client satisfaction, and managing service-level agreements.
Role at Xerox
Emilia Rodas worked at Xerox as Client Operations Director from 2013 to 2018. Over the course of five years, she managed client operations, focusing on improving service delivery and client relationships, which enhanced operational performance.
Education and Expertise
Emilia Rodas studied at ESI School of Management, where she earned a Bachelor of Business Administration (BBA) in Business Administration and Management from 2016 to 2018. She continued her education at the same institution, achieving a Master's degree in Business Psychology since 2019. Her academic background supports her expertise in management and organizational behavior.