Brea M.
About Brea M.
Brea M. is a CX Support Specialist at Primary.Health with extensive experience in administrative and support roles across various healthcare organizations. She has contributed to process improvement initiatives and holds certifications in HIPAA, Security, and Talkdesk.
Current Role at Primary.Health
Brea M. currently serves as a CX Support Specialist at Primary.Health, a position she has held since 2022. In this role, she contributes to process improvement initiatives and collaborates with various staff members to ensure smooth and efficient operations. Her responsibilities include providing support to customers and enhancing the overall customer experience.
Previous Work Experience
Brea M. has a diverse work history in administrative and support roles. She worked at H&E Equipment Services, Inc. as an Administrative Assistant from 2021 to 2022. Prior to that, she was an Executive Administrative Assistant at Bozeman Health for five years, from 2016 to 2021. Her earlier positions include roles at Oakwood Healthcare, Ortho Montana, St. Vincent Healthcare, Avadyne Health, and Billings Clinic, where she gained extensive experience in patient services and administrative support.
Education and Certifications
Brea M. studied at Billings West High, where she achieved a General education from 1997 to 2001. She holds HIPAA and Security certificates from Accountable HQ, demonstrating her commitment to maintaining privacy and security standards in healthcare. Additionally, she possesses a Talkdesk Agent certification from Talkdesk, which supports her capabilities in customer service and communication.
Skills and Expertise
Brea M. has developed a strong skill set through her various roles in healthcare and administrative support. She has a proven productive track record in remote positions, showcasing her ability to work effectively in diverse environments. Her experience includes process improvement, customer experience support, and collaboration with team members to enhance operational efficiency.