Kourtney Mankowski
About Kourtney Mankowski
Kourtney Mankowski is a Client Success Manager at Primary.Health, where she has worked since 2022. She holds a Master's degree in Healthcare Leadership and has extensive experience in healthcare management, specializing in strategic planning and client satisfaction.
Work at Primary Bio
Kourtney Mankowski has been serving as a Client Success Manager at Primary.Health since 2022. In this role, she focuses on ensuring client satisfaction and success within the healthcare sector. Her responsibilities include managing client relationships and addressing escalations, which are critical for maintaining high levels of service and operational efficiency.
Education and Expertise
Kourtney Mankowski holds a Master's degree in Healthcare Leadership from Western Governors University, which she completed in 2022. She also earned a Bachelor of Science in Health Services Coordination from the same institution in 2021. Additionally, she obtained an Associate of Science degree in Health Services/Allied Health/Health Sciences from Southwestern Michigan College in 2018. Her educational background supports her expertise in strategic planning, operational management, and financial management within healthcare.
Background in Healthcare Management
Kourtney Mankowski has extensive experience in healthcare management. She worked for 12 years as a Project Office Manager at Cardiology Associates of Michigan, P.C., where she developed her skills in operational oversight. Following that, she served as a Patient Care Assistant at Beacon Health System for 10 years, gaining hands-on experience in patient care. She also held the position of Central Support Regional Manager at Carbon Health for 2 years, further enhancing her management capabilities.
Specialization in Client Success
Kourtney Mankowski specializes in handling escalations and problem-solving within healthcare management. Her role as Client Success Manager involves ensuring that clients receive the support they need, which is essential for fostering strong relationships and achieving client satisfaction. She leverages her skills in business analytics and process improvement to enhance customer relationship management.
Previous Roles and Experience
In addition to her current role, Kourtney Mankowski has a diverse work history in the healthcare sector. She worked as a Group Fitness Instructor at the YMCA of Niles Buchanan for 3 years, where she contributed to community health initiatives. Her varied roles have equipped her with a comprehensive understanding of both operational and client-facing aspects of healthcare services.