Lisa Stevens Rath
About Lisa Stevens Rath
Lisa Stevens Rath is a Client Success Manager with extensive experience in education and client relations. She holds a Master's in Urban Education and has worked in various roles, including teaching and program coordination, while achieving notable success in client satisfaction and program implementation.
Current Role at Primary Bio
Lisa Stevens Rath serves as a Client Success Manager at Primary.Health since 2022. In this role, she is responsible for managing client relationships and ensuring satisfaction with the services provided. She has led account management for a significant $11 million account with the California Department of Public Health. Her efforts have contributed to the successful rollout of COVID Testing Programs that have impacted over 10 million Californians.
Education and Expertise
Lisa studied at Loyola Marymount University, where she earned a Master's degree in Urban Education, focusing on Policy and Administration, from 2016 to 2018. She also obtained a Teaching Credential in Special Education during her studies there from 2016 to 2017. Prior to that, she completed a Bachelor of Arts in Science Technology Studies at UC Davis from 2011 to 2014. Additionally, she has been studying Spanish Language and Literature at Universidad de Guanajuato since 2010.
Professional Background
Lisa has a diverse professional background in education and program coordination. She worked as a Teacher with Teach For America from 2016 to 2019 in Los Angeles, California. Following this, she served as a Program Coordinator at the Los Angeles Unified School District from 2019 to 2022. She also held the position of Education Policy Consultant at Speak UP for one year in 2018-2019. Earlier in her career, she was a Corps Member with City Year at Thomas Jefferson High School from 2015 to 2016.
Achievements in Client Success
In her current role, Lisa has developed and authored more than 15 Standard Operating Procedures (SOPs) for new and undocumented processes for internal use. She has achieved a perfect 100% customer satisfaction rate based on direct client feedback. Her contributions to account management and program implementation have significantly enhanced the delivery of product features.