John Jacobs
About John Jacobs
John Jacobs is a KYC Onboarding Specialist currently employed at PrimaryBid in London, England. He has a background in fraud investigation and complaint handling, having worked at various financial institutions including The Co-operative Bank and Lloyds Banking Group.
Work at PrimaryBid
John Jacobs has been employed at PrimaryBid as a KYC Onboarding Specialist since 2021. In this role, he is responsible for ensuring compliance with Know Your Customer (KYC) regulations and facilitating the onboarding process for new clients. His work contributes to the company's commitment to maintaining high standards of regulatory compliance in the financial sector.
Previous Experience in Banking
Prior to his current position, John Jacobs held several roles in the banking sector. He worked at The Co-operative Bank plc as a Fraud Investigator from 2014 to 2015, where he focused on identifying and mitigating fraud risks. He then transitioned to Lloyds Banking Group as a PPI Complaint Handler for 8 months in 2015-2016, addressing customer complaints related to Payment Protection Insurance. Following this, he worked at YORKSHIRE AND CLYDESDALE BANK FOUNDATION from 2016 to 2018, also as a PPI Complaint Handler.
Experience at Shop Direct
John Jacobs served as a Case Handler at Shop Direct from 2018 to 2021. In this role, he managed customer cases and ensured effective resolution of issues. His experience at Shop Direct contributed to his skills in customer service and case management, which are essential in his current position.
Education and Expertise
While specific educational details are not provided, John Jacobs possesses expertise in KYC compliance and customer service within the banking and finance sectors. His professional background includes roles focused on fraud investigation and complaint handling, indicating a strong understanding of regulatory requirements and customer relations.