Kelsey Jenkins
About Kelsey Jenkins
Kelsey Jenkins is an Application Support Specialist at Prime Source Technologies, LLC, where she has worked since 2018. She has a background in customer service and technical support, with previous roles at FEMA and the U.S. Department of Veteran Affairs.
Work at Prime Source Technologies
Kelsey Jenkins has been employed at Prime Source Technologies, LLC since 2018. She currently holds the position of Application Support Specialist, where she serves as the primary point of contact for users seeking assistance with CAMPIN, Kofax, and Livescan software. In addition to her role as an Application Support Specialist, she has also worked as a Helpdesk Agent during her tenure at the company. Her responsibilities include providing executable instructions and creating documentation to help users and specialists understand procedures, access, and updates related to the software and equipment.
Education and Expertise
Kelsey Jenkins earned a Bachelor's degree in Computer/Information Technology Administration and Management from Norfolk State University, where she studied from 2012 to 2016. Prior to her university education, she completed her high school education at Bishop McNamara High School, graduating in 2012. Her academic background provides her with a solid foundation in technology and management, which she applies in her current role and previous positions.
Background
Before joining Prime Source Technologies, Kelsey Jenkins gained experience in various roles. She worked as a Customer Service Representative at FEMA for five months in 2017, where she developed skills in customer support. Additionally, she interned at the U.S. Department of Veteran Affairs twice, first in 2015 and then in 2017, where she gained valuable insights into public service operations. She also worked at DICK'S Sporting Goods as Sales Support for one year, further broadening her experience in customer-facing roles.
Responsibilities and Contributions
In her current role, Kelsey Jenkins oversees the inventory of Kofax and Livescan equipment for all U.S. Census Bureau locations. She conducts semiannual audits and tracks equipment to ensure proper management and availability. Additionally, she conducts research using various testing methods to provide accurate assistance regarding system and user errors, contributing to the efficiency of operations within her department.