Prerna Kishore
About Prerna Kishore
Prerna Kishore is a Customer Success Manager with a background in fintech, previously holding positions at PayPal and Uber. She focuses on understanding client needs and achieving performance indicators, leveraging her experience in sales and project management.
Current Role at Primer
Prerna Kishore serves as a Customer Success Manager at Primer since 2022. In this role, she focuses on understanding and fulfilling clients' business needs, ensuring that key performance indicators are met across multiple channels. Her responsibilities include managing client relationships and driving customer satisfaction in a remote work environment.
Previous Experience at PayPal
Before joining Primer, Prerna worked at PayPal as a Portfolio Growth Manager for South East Asia from 2020 to 2022. Based in Mumbai, Maharashtra, India, she contributed to the growth of client portfolios and enhanced customer engagement strategies during her two-year tenure.
Experience at Uber
Prerna has held multiple roles at Uber, starting as a Sales and Marketing Ops Analyst from 2019 to 2020 in Gurgaon, India. She later became the Inside Sales Team Lead for Uber Eats from 2018 to 2019. Her experience at Uber involved leading sales initiatives and optimizing operational processes.
Educational Background
Prerna Kishore earned a Bachelor of Business Administration (BBA) with a focus on Management and Entrepreneurship from Asia-Pacific International University. Prior to this, she completed her High School Diploma at Ekamai International School in Bangkok, Thailand. Her educational background supports her expertise in business management and customer success.
Career in Sales and Customer Success
Prerna's career includes a role as a Senior Sales Executive at Masala Magazine Thailand from 2015 to 2017, where she developed her sales skills. Her passion for customer success in the fintech industry is evident through her experience at major companies like PayPal and Uber, where she emphasized a process-oriented approach to team leadership and project management.